Frequently Asked Questions

Everything you need to know about shopping with Glossier, from shipping to skincare.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy?

We want you to love your routine. If you are not satisfied with a product, we offer a 30-day return window for a full refund. Please contact our gTEAM to start a return.

Are Glossier products cruelty-free?

Yes, Glossier is a cruelty-free brand. We do not test our products or ingredients on animals, and we are Leaping Bunny certified.

Do you ship internationally?

Currently, we ship to the United States, Canada, the United Kingdom, Ireland, Sweden, Denmark, France, and Australia. We are working hard to bring Glossier to more countries soon.

How do I know which shade of Boy Brow or Stretch Concealer to choose?

We offer a 'Find Your Shade' tool on each product page. If you still need help, you can email a selfie to our gTEAM, and we will help you find your perfect match.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Afterpay for flexible installment payments.